Tips for effective remote user interviews: You might have heard that “If you try to be all things to all people, you would not be anything to anyone.” So, when it comes to selling services or products or communicating a discourse before you incorporate vast and vague assumptions into your dissemination plans to just everyone, you have to streamline who is going to be your target consumers.
That is why, major brands rely on conducting extensive research to identify their target audience and get their reviews to understand which section of the audience their services best fit and to improve their services, in general. In so, user interview is highly beneficial to get qualitative information directly from the users. This enables brands to get insights into users’ specific motivations, emotions, and expectations.
However, conducting correct and effective remote user interviews is not as easy as pie. When conducting online user interviews, you need to know what to ask, how to ask, and how to make the conversation to make it more informational and in-person interview.
So, without further ado, let’s jump into the main tips for conducting highly effective remote user interviews:
1. Finding the Right Respondents
No matter how structured your interview is and how well you have planned things for the interview, all of it will go in vain if you choose the wrong audience. For example, if you want to get insights into user churn, you choose people who left the website instead of interviewing a lot of users who stayed on your website. Therefore, it is highly significant to recruit such users for interviews who can provide valuable insights.
2. User Research Recruiting
Recruiting participants is a big challenge whether you are an experienced researcher or new. Therefore, user research recruiting pain puts off most researchers. However, when it comes to recruiting candidates, the process may differ from business to business.
For example, some businesses choose previous customers, some depend on email outreach, and other businesses rely on Craigslist to find the most potential candidates for user interviews. When looking for the right respondents, make sure you use the most effective tools and channels.
But how do you know what would be the most effective approach for user research candidates? Well, defining your research parameters will help you identify the best channel. Once you set the parameters, it is ideal to send emails to those whose invite would have a direct link to the interviewer’s calendar.
3. Choosing an Interview Tool
When it comes to conducting remote user interviews, choosing the correct interview tool is the most important of all. There are a number of video conferencing tools that allow you to conduct interviews, share screens, and share files in real time.
For example, Zoom, Google Meet, and Microsoft Teams are some of the best online interview tools. Besides, fast internet connectivity is the prerequisite to running interview tools and ensuring the voice and video do not dangle in the middle of the meeting.
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4. Preparing Your Questions
While you are going to conduct an interview, it should not be a one-way communication. Your interview will be only successful if it turns into a conversation. Since you need to get accurate insights into users’ experiences, the interview has to be a more respondent-centric conversation.
This means that you will need to keep questions open-ended, also known as curiosity questions. This incites the interviewee to respond more than just a Yes/No and express their stories in more detail.
When you let people tell their stories, they would take a lot of time. So, it is important to ensure you choose your questions carefully. Shrink your list of questions and ask the most precise and important ones.
5. Record Interview
The interviews offer useful information that is used to make informed decisions in the long term. Therefore, they must be recorded to retrieve later when needed. However, you must inform the interviewees prior to interviewing them. If they don’t give consent to record videos, you may at least take notes.
User interview is one of the best practices for getting insights about users’ true opinions and experience. However, when conducting online user interviews, you have to be wary of certain things. The aforementioned five useful tips for effective remote user interviews will help you with smooth sailing.